I used to work for a national teleservice corporation, which owned several centers across the country. These centers would compete with each other for call-conversion on sales. Previously, the site that I worked at was the leader in sales/conversion for the same products on calls that were equally routed to the national centers. However, this changed when we decided to switch to VoIP phones. What I believed to have happened was that the IP address was changed with the switch, therefore rerouting the calls first to the other centers, and then back to the Erie site. The tech people at the corporation failed to realize this, and as a result lost a few clients due to the declining sales that ensued.
Anyways, I don't recommend anyone with a decent set of morals to work for a teleservice (not to mention telemarket) company, especially if you're sensitive to being screamed at. I should mention that teleservices involve handling inbound calls related to print and electronic ads, but mostly TV infomercials.
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